Frequently Asked
Questions

We have three storage facilities in Watford, Newbury and Sittingbourne. Our Watford and Newbury locations offer self storage units in a range of sizes, while our Sittingbourne facility offers secure 20 ft container storage and parking bays. Visit our location pages to check current prices and availability.

The right storage unit size depends on what you are storing and how efficiently your items can be packed. As a general guide: 10–25 sq ft is suitable for boxes, luggage, seasonal items or business documents. Around 40–50 sq ft can hold the contents of a one-bedroom flat. Around 75 sq ft is suitable for many two-bedroom flats. Around 100 sq ft can accommodate the contents of a typical two-bedroom house. A 160 sq ft container provides substantial space for house moves, furniture, trade equipment or business stock. Our Watford and Newbury self storage facilities offer a range of unit sizes, while Sittingbourne provides secure 160 sq ft container storage. These estimates are only a guide, so use our Size Guide & Calculator or contact our team if you need help choosing the right storage space.

Self storage prices depend on the location, unit size and type of contract you choose. Smaller storage units cost less, while larger units and 20 ft storage containers provide more space at a higher monthly price. Our prices are shown clearly online and include VAT, with no unexpected administration charges added at checkout. Visit the Watford, Newbury or Sittingbourne location page to view current self storage prices, available unit sizes and location-specific special offers. You can then check live availability and complete your booking online.

Yes. Our current self storage offers vary by location: Watford: Get your first month free when you choose a minimum six-month fixed-term agreement. Newbury: Get 50% off your storage price for the first 14 weeks. Sittingbourne: Get your first month free when you choose a minimum six-month fixed-term agreement. Offers apply to eligible new bookings and are subject to availability and booking terms. Visit your preferred location page to view the latest offer, prices and available storage units before booking.

Yes. If you need more or less space, we can move you to a different size unit, subject to availability at your location.

You can book your storage unit online in a few simple steps: Select your preferred location and storage type. Choose your contract type and move-in date. View live availability and select the right unit size. Enter your contact details and upload your photo ID and proof of address. Review and electronically sign your storage agreement. Once the form is completed, your chosen storage unit or container will be reserved for 24 hours while payment is arranged by bank transfer. After your booking and payment are confirmed, we will send your move-in instructions and facility access details.

To complete your self storage booking, you will need to upload: A valid form of photo ID, such as a passport, driving licence or national identity card. A recent proof of address, such as a utility bill, bank statement or council tax statement. The documents should be clear, readable and show your current details. They are used to verify your identity and complete your storage agreement securely. If you are booking on behalf of a business, our team may contact you if any additional information is required.

After you complete the online booking form and sign your storage agreement, we will send you the bank details needed to make payment by bank transfer. Your selected storage unit or container will be reserved for 24 hours while payment is arranged. Please use the payment reference provided so we can match the payment to your booking. Once payment has been received and confirmed, we will send your move-in instructions and facility access details. If you experience any problems making payment, contact our team before the reservation period expires.

You can move in from the start date selected during your online booking. Same-day move-in may also be possible if you complete all booking steps, upload the required documents, sign your storage agreement and make payment promptly. To receive your move-in instructions as quickly as possible, send us confirmation of your bank transfer by WhatsApp or email after making payment. You can also call our team to let us know. Once everything has been checked and confirmed, we will send your facility access details and move-in instructions.

Yes. Customers at our Watford, Newbury and Sittingbourne storage facilities have 24/7 access, so you can visit your unit whenever it suits you. Once your booking and payment have been completed, we will send you the relevant move-in instructions and secure access details for your chosen location.

All Jack’s Self Storage facilities are monitored by CCTV and have controlled site access. At Watford, customers enter using the estate access code. At Newbury and Sittingbourne, access is controlled through secure keypad entry. You will need to bring your own padlock to secure your individual storage unit or container. To qualify for the included contents cover of up to £2,000, you must use a 5-lever padlock.

Yes, you will need to bring your own padlock to secure your storage unit or container. The key remains with you, so you control access to your stored belongings. You must use a 5-lever padlock for your belongings to qualify for the contents cover of up to £2,000 included with your booking.

Yes, contents cover of up to £2,000 per storage unit or container is included in the price. To qualify for this cover, you must secure your unit with a 5-lever padlock. If the full replacement value of your stored belongings is more than £2,000, you will need to arrange additional insurance for the full value. Please make sure the value you declare during booking is accurate. All cover is subject to the terms of your storage agreement.

You can choose a fixed-term booking of up to 12 months or a flexible rolling contract. There is no maximum storage period with a flexible contract, so you can continue storing for as long as you need. When you are ready to leave, simply give us one week’s notice.

If you have a flexible rolling contract, you only need to give us one week’s notice when you are ready to leave. Fixed-term bookings run until the agreed end date. If you would like to extend your storage period, contact our team before your booking ends and we will arrange this with you, subject to availability.

Yes, if you need more or less space, we can usually help you move to a different storage unit size, subject to availability at your location. Contact our team and we will check the available options and confirm the new price.

You can store most household and business items, including furniture, boxes, appliances, documents, tools, equipment and business stock. You cannot store living creatures, illegal or stolen goods, firearms, weapons, fireworks, flammable or explosive materials, hazardous chemicals, asbestos, radioactive materials, or anything that may leak, create fumes or cause damage. Food and other perishable goods may only be stored if they are securely packed and suitable for storage. If you are unsure about a particular item, please contact us before placing it in your unit.